So sorry! I am a little behind so will post two leaflets today. One now, this morning and one this evening too!
We are without heating and hot water currently (24 hrs now) and expect to be for another day or two. It’s all to do with a frozen condensation pipe as our temperatures are currently at -8C (it’s done it before) which has shut down our gas boiler. Understandable given the location of the pipe (15 ft up on an exposed corner of the house). I’ve requested that the pipe gets lagged but not sure how affective that would be given the location. Anyway, as happened last time, as soon as the weather gets above freezing for a few hours, it should thaw. It may be tomorrow but if not we have warm weather for sure on Sunday!
Here is the leaflet to download.